| Título : |
Influencia de la satisfacción con la comunicación interna en el síndrome de burnout. El rol moderador de la satisfacción con la vida |
| Tipo de documento: |
documento electrónico |
| Autores: |
Giraldo Quintero, Yoiver Andrey, Autor ; Ángel Botero, Adriana María, Asesor |
| Editorial: |
Manizales [Colombia] : Universidad de Manizales* |
| Fecha de publicación: |
2026 |
| Colección: |
RiDUM - Tesis y Disertaciones - Facultad de Ciencias Contables Económicas y Administrativas |
| Subcolección: |
Doctorado en Administración |
| Palabras clave: |
Sindrome de Burnout Clima organizacional Comunicación Gestión Administrativa |
| Resumen: |
The main objective of this doctoral research was to establish the influence of satisfaction with internal communication (independent variable) on burnout syndrome (dependent variable) in Colombian service sector workers, examining the moderating role of life satisfaction (moderating variable). The study was framed within the labor demands-resources theory, adopting a post-positivist methodological design with a quantitative and cross-sectional approach. The sample consisted of 403 employees from medium and large service sector organizations in Colombia. The instruments used were the Internal Communication Satisfaction Questionnaire (ICSQ), the Maslach Burnout Inventory-GS (MBI-GS), and the Satisfaction With Life Scale (SWLS). The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results confirm that satisfaction with internal communication significantly influences the three dimensions of burnout: emotional exhaustion, cynicism, and professional efficacy. Life satisfaction did not moderate any of the relationships. Additionally, the analysis of control variables revealed that seniority is positively associated with emotional exhaustion and cynicism, while job level shows protective effects across all three dimensions of burnout. Work arrangements were also significant, demonstrating that flexible arrangements are associated with lower levels of emotional exhaustion.
These findings provide robust evidence of how internal communication, conceptualized as a strategic organizational resource, contributes to both the prevention of burnout and the promotion of professional well-being, with direct implications for the design of effective communication strategies in human talent management and burnout prevention in Colombian organizations. |
| Tipo de medio : |
Computadora |
| En línea: |
https://ridum.umanizales.edu.co/handle/20.500.12746/7927 |
| Link: |
https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i |
Influencia de la satisfacción con la comunicación interna en el síndrome de burnout. El rol moderador de la satisfacción con la vida [documento electrónico] / Giraldo Quintero, Yoiver Andrey, Autor ; Ángel Botero, Adriana María, Asesor . - Manizales [Colombia] : Universidad de Manizales*, 2026. - ( RiDUM - Tesis y Disertaciones - Facultad de Ciencias Contables Económicas y Administrativas. Doctorado en Administración) .
| Palabras clave: |
Sindrome de Burnout Clima organizacional Comunicación Gestión Administrativa |
| Resumen: |
The main objective of this doctoral research was to establish the influence of satisfaction with internal communication (independent variable) on burnout syndrome (dependent variable) in Colombian service sector workers, examining the moderating role of life satisfaction (moderating variable). The study was framed within the labor demands-resources theory, adopting a post-positivist methodological design with a quantitative and cross-sectional approach. The sample consisted of 403 employees from medium and large service sector organizations in Colombia. The instruments used were the Internal Communication Satisfaction Questionnaire (ICSQ), the Maslach Burnout Inventory-GS (MBI-GS), and the Satisfaction With Life Scale (SWLS). The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results confirm that satisfaction with internal communication significantly influences the three dimensions of burnout: emotional exhaustion, cynicism, and professional efficacy. Life satisfaction did not moderate any of the relationships. Additionally, the analysis of control variables revealed that seniority is positively associated with emotional exhaustion and cynicism, while job level shows protective effects across all three dimensions of burnout. Work arrangements were also significant, demonstrating that flexible arrangements are associated with lower levels of emotional exhaustion.
These findings provide robust evidence of how internal communication, conceptualized as a strategic organizational resource, contributes to both the prevention of burnout and the promotion of professional well-being, with direct implications for the design of effective communication strategies in human talent management and burnout prevention in Colombian organizations. |
| Tipo de medio : |
Computadora |
| En línea: |
https://ridum.umanizales.edu.co/handle/20.500.12746/7927 |
| Link: |
https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i |
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Influencia de la satisfacción con la comunicación interna en el síndrome de burnout. El rol moderador de la satisfacción con la vida
