| TÃtulo : |
Advances in Service Science : Proceedings of the 2018 INFORMS International Conference on Service Science |
| Tipo de documento: |
documento electrónico |
| Autores: |
Yang, Hui, ; Qiu, Robin, |
| Mención de edición: |
1 ed. |
| Editorial: |
[s.l.] : Springer |
| Fecha de publicación: |
2019 |
| Número de páginas: |
IX, 293 p. 61 ilustraciones, 34 ilustraciones en color. |
| ISBN/ISSN/DL: |
978-3-030-04726-9 |
| Nota general: |
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. |
| Palabras clave: |
La investigación de operaciones Investigación cuantitativa Matemáticas de ingenierÃa IngenierÃa Investigación de Operaciones y TeorÃa de la Decisión Análisis de datos y Big Data Aplicaciones de ingenierÃa matemática y computacional |
| Resumen: |
Este volumen ofrece investigaciones y desarrollos de última generación en ciencias de servicios y áreas relacionadas de investigación, educación y práctica. Muestra tecnologÃas y aplicaciones emergentes en campos que incluyen atención médica, tecnologÃa de la información, transporte, deportes, logÃstica y servicios públicos. Independientemente del tamaño y del servicio, una organización de servicios es un sistema de servicios. Debido a la naturaleza sociotécnica de un sistema de servicios, se debe adoptar un enfoque sistémico para diseñar, desarrollar y prestar servicios, destinados a satisfacer las necesidades tanto utilitarias como sociopsicológicas de los usuarios finales. La comprensión efectiva de los servicios y los sistemas de servicios a menudo requiere combinar múltiples métodos para considerar cómo las interacciones de las personas, la tecnologÃa, las organizaciones y la información crean valor en diversas condiciones. Los artÃculos de este volumen destacan formas de abordar estos desafÃos técnicos en la ciencia de servicios y se basan en presentaciones de la Conferencia Internacional INFORMS sobre Ciencia de Servicios de 2018. |
| Nota de contenido: |
Chapter 1. The Inmate Transportation Problem and its Application in the PA Department of Corrections -- Chapter 2. Robust modality selection in radiotherapy -- Chapter 3. Incentive-Based Rebalancing of Bike-Sharing Systems -- Chapter 4. A T-Shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study -- Chapter 5. Service Differentiation and Operating Segments: Research Opportunities and Implementation Challenges -- Chapter 6. Higher Education as a Service: The Science of Running a Lean Program in International Business -- Chapter 7. A Hypergraph-based Modeling Approach for Service Systems -- Chapter 8. Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation -- Chapter 9. Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation -- Chapter 10. Using the Service Science Canvas to Understand Institutional Change in a Public School System -- Chapter 11. Data-driven capacity management with machine learning: A novel approach and a case-study for a public service office -- Chapter 12. Harnessing Big Data and Analytics Solutions in Support of Smart City Services -- Chapter 13. The Pay Equity Dilemma Women Face Around the World -- Chapter 14. Project and Resource Optimization (PRO) for IT Service Delivery -- Chapter 15. A Unified Framework for Specifying Cost Models of IT Service Offerings -- Chapter 16. Toward a Context-aware Serendipitous Recommendation System -- Chapter 17. Analysis of service execution in the on-line sports gambling industry -- Chapter 18. Decision Modeling in Service Science -- Chapter 19. Predicting call center performance with machine learning -- Chapter 20. Information directed policy sampling for partially observable Markov decision processes with parametric uncertainty -- Chapter 21. Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments -- Chapter 22. Service Quality Assessment via Enhanced Data-Driven MCDM Model -- Chapter 23. Estimating the Effect of Social Influence on Subsequent Reviews -- Chapter 24. Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in The Closed-loop Supply Chain Network -- Chapter 25. Towards the determinants of successful public-private partnership projects in Jamaica: A proposed methodology -- Chapter 26. Cognitive Solutioning of Highly-Valued IT Service Contracts -- Chapter 27. A Predictive Approach for Monitoring Services in the Internet of Things -- Chapter 28. Managing Clinical Appointments in an Academic Medical Center -- Chapter 29. Factors Influencing E-Procurement Adoption in the Transportation Industry. |
| En lÃnea: |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
| Link: |
https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i |
Advances in Service Science : Proceedings of the 2018 INFORMS International Conference on Service Science [documento electrónico] / Yang, Hui, ; Qiu, Robin, . - 1 ed. . - [s.l.] : Springer, 2019 . - IX, 293 p. 61 ilustraciones, 34 ilustraciones en color. ISBN : 978-3-030-04726-9 Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
| Palabras clave: |
La investigación de operaciones Investigación cuantitativa Matemáticas de ingenierÃa IngenierÃa Investigación de Operaciones y TeorÃa de la Decisión Análisis de datos y Big Data Aplicaciones de ingenierÃa matemática y computacional |
| Resumen: |
Este volumen ofrece investigaciones y desarrollos de última generación en ciencias de servicios y áreas relacionadas de investigación, educación y práctica. Muestra tecnologÃas y aplicaciones emergentes en campos que incluyen atención médica, tecnologÃa de la información, transporte, deportes, logÃstica y servicios públicos. Independientemente del tamaño y del servicio, una organización de servicios es un sistema de servicios. Debido a la naturaleza sociotécnica de un sistema de servicios, se debe adoptar un enfoque sistémico para diseñar, desarrollar y prestar servicios, destinados a satisfacer las necesidades tanto utilitarias como sociopsicológicas de los usuarios finales. La comprensión efectiva de los servicios y los sistemas de servicios a menudo requiere combinar múltiples métodos para considerar cómo las interacciones de las personas, la tecnologÃa, las organizaciones y la información crean valor en diversas condiciones. Los artÃculos de este volumen destacan formas de abordar estos desafÃos técnicos en la ciencia de servicios y se basan en presentaciones de la Conferencia Internacional INFORMS sobre Ciencia de Servicios de 2018. |
| Nota de contenido: |
Chapter 1. The Inmate Transportation Problem and its Application in the PA Department of Corrections -- Chapter 2. Robust modality selection in radiotherapy -- Chapter 3. Incentive-Based Rebalancing of Bike-Sharing Systems -- Chapter 4. A T-Shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study -- Chapter 5. Service Differentiation and Operating Segments: Research Opportunities and Implementation Challenges -- Chapter 6. Higher Education as a Service: The Science of Running a Lean Program in International Business -- Chapter 7. A Hypergraph-based Modeling Approach for Service Systems -- Chapter 8. Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation -- Chapter 9. Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation -- Chapter 10. Using the Service Science Canvas to Understand Institutional Change in a Public School System -- Chapter 11. Data-driven capacity management with machine learning: A novel approach and a case-study for a public service office -- Chapter 12. Harnessing Big Data and Analytics Solutions in Support of Smart City Services -- Chapter 13. The Pay Equity Dilemma Women Face Around the World -- Chapter 14. Project and Resource Optimization (PRO) for IT Service Delivery -- Chapter 15. A Unified Framework for Specifying Cost Models of IT Service Offerings -- Chapter 16. Toward a Context-aware Serendipitous Recommendation System -- Chapter 17. Analysis of service execution in the on-line sports gambling industry -- Chapter 18. Decision Modeling in Service Science -- Chapter 19. Predicting call center performance with machine learning -- Chapter 20. Information directed policy sampling for partially observable Markov decision processes with parametric uncertainty -- Chapter 21. Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments -- Chapter 22. Service Quality Assessment via Enhanced Data-Driven MCDM Model -- Chapter 23. Estimating the Effect of Social Influence on Subsequent Reviews -- Chapter 24. Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in The Closed-loop Supply Chain Network -- Chapter 25. Towards the determinants of successful public-private partnership projects in Jamaica: A proposed methodology -- Chapter 26. Cognitive Solutioning of Highly-Valued IT Service Contracts -- Chapter 27. A Predictive Approach for Monitoring Services in the Internet of Things -- Chapter 28. Managing Clinical Appointments in an Academic Medical Center -- Chapter 29. Factors Influencing E-Procurement Adoption in the Transportation Industry. |
| En lÃnea: |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
| Link: |
https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i |
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Advances in Service Science
