| TÃtulo : |
Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers / |
| Tipo de documento: |
documento electrónico |
| Autores: |
Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie L.-C, ; Luger, Ewa, ; Goodwin, Morten, ; Brandtzaeg, Petter Bae, |
| Mención de edición: |
1 ed. |
| Editorial: |
[s.l.] : Springer |
| Fecha de publicación: |
2021 |
| Número de páginas: |
XII, 219 p. 34 ilustraciones, 18 ilustraciones en color. |
| ISBN/ISSN/DL: |
978-3-030-68288-0 |
| Nota general: |
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. |
| Idioma : |
Inglés (eng) |
| Palabras clave: |
Procesamiento del lenguaje natural (Informática) IngenierÃa Informática Red de computadoras Programación lógica Ciencias de la Computación Procesamiento del lenguaje natural (PNL) IngenierÃa Informática y Redes Lógica en IA TeorÃa de la Computación |
| Clasificación: |
006.35 |
| Resumen: |
Este libro constituye las actas del 4to Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2020, que se llevó a cabo del 23 al 24 de noviembre de 2020, organizado por la Universidad de Ãmsterdam. Estaba previsto que la conferencia se celebrara en Ãmsterdam, PaÃses Bajos, pero cambió a un formato en lÃnea debido a la pandemia de COVID-19. Los 14 artÃculos incluidos en este volumen fueron cuidadosamente revisados ​​y seleccionados de un total de 36 presentaciones. Los artÃculos de las actas se estructuran en cuatro grupos temáticos: Chatbot UX y percepciones de los usuarios, chatbots sociales y relacionales, aplicaciones de chatbot y chatbots para servicio al cliente. Los artÃculos proporcionan nuevos conocimientos a través de contribuciones empÃricas, teóricas o de diseño. |
| Nota de contenido: |
Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys. |
| Tipo de medio : |
Computadora |
| Summary : |
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. |
| Enlace de acceso : |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers / [documento electrónico] / Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie L.-C, ; Luger, Ewa, ; Goodwin, Morten, ; Brandtzaeg, Petter Bae, . - 1 ed. . - [s.l.] : Springer, 2021 . - XII, 219 p. 34 ilustraciones, 18 ilustraciones en color. ISBN : 978-3-030-68288-0 Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés ( eng)
| Palabras clave: |
Procesamiento del lenguaje natural (Informática) IngenierÃa Informática Red de computadoras Programación lógica Ciencias de la Computación Procesamiento del lenguaje natural (PNL) IngenierÃa Informática y Redes Lógica en IA TeorÃa de la Computación |
| Clasificación: |
006.35 |
| Resumen: |
Este libro constituye las actas del 4to Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2020, que se llevó a cabo del 23 al 24 de noviembre de 2020, organizado por la Universidad de Ãmsterdam. Estaba previsto que la conferencia se celebrara en Ãmsterdam, PaÃses Bajos, pero cambió a un formato en lÃnea debido a la pandemia de COVID-19. Los 14 artÃculos incluidos en este volumen fueron cuidadosamente revisados ​​y seleccionados de un total de 36 presentaciones. Los artÃculos de las actas se estructuran en cuatro grupos temáticos: Chatbot UX y percepciones de los usuarios, chatbots sociales y relacionales, aplicaciones de chatbot y chatbots para servicio al cliente. Los artÃculos proporcionan nuevos conocimientos a través de contribuciones empÃricas, teóricas o de diseño. |
| Nota de contenido: |
Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys. |
| Tipo de medio : |
Computadora |
| Summary : |
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. |
| Enlace de acceso : |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
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