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Autor Luger, Ewa |
Documentos disponibles escritos por este autor (2)
Crear una solicitud de compra Refinar búsquedaChatbot Research and Design / Følstad, Asbjørn ; Araujo, Theo ; Papadopoulos, Symeon ; Law, Effie L.-C ; Luger, Ewa ; Goodwin, Morten ; Brandtzaeg, Petter Bae
TÃtulo : Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers / Tipo de documento: documento electrónico Autores: Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie L.-C, ; Luger, Ewa, ; Goodwin, Morten, ; Brandtzaeg, Petter Bae, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2021 Número de páginas: XII, 219 p. 34 ilustraciones, 18 ilustraciones en color. ISBN/ISSN/DL: 978-3-030-68288-0 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Procesamiento del lenguaje natural (Informática) IngenierÃa Informática Red de computadoras Programación lógica Ciencias de la Computación Procesamiento del lenguaje natural (PNL) IngenierÃa Informática y Redes Lógica en IA TeorÃa de la Computación Clasificación: 006.35 Resumen: Este libro constituye las actas del 4to Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2020, que se llevó a cabo del 23 al 24 de noviembre de 2020, organizado por la Universidad de Ãmsterdam. Estaba previsto que la conferencia se celebrara en Ãmsterdam, PaÃses Bajos, pero cambió a un formato en lÃnea debido a la pandemia de COVID-19. Los 14 artÃculos incluidos en este volumen fueron cuidadosamente revisados ​​y seleccionados de un total de 36 presentaciones. Los artÃculos de las actas se estructuran en cuatro grupos temáticos: Chatbot UX y percepciones de los usuarios, chatbots sociales y relacionales, aplicaciones de chatbot y chatbots para servicio al cliente. Los artÃculos proporcionan nuevos conocimientos a través de contribuciones empÃricas, teóricas o de diseño. Nota de contenido: Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers / [documento electrónico] / Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie L.-C, ; Luger, Ewa, ; Goodwin, Morten, ; Brandtzaeg, Petter Bae, . - 1 ed. . - [s.l.] : Springer, 2021 . - XII, 219 p. 34 ilustraciones, 18 ilustraciones en color.
ISBN : 978-3-030-68288-0
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Procesamiento del lenguaje natural (Informática) IngenierÃa Informática Red de computadoras Programación lógica Ciencias de la Computación Procesamiento del lenguaje natural (PNL) IngenierÃa Informática y Redes Lógica en IA TeorÃa de la Computación Clasificación: 006.35 Resumen: Este libro constituye las actas del 4to Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2020, que se llevó a cabo del 23 al 24 de noviembre de 2020, organizado por la Universidad de Ãmsterdam. Estaba previsto que la conferencia se celebrara en Ãmsterdam, PaÃses Bajos, pero cambió a un formato en lÃnea debido a la pandemia de COVID-19. Los 14 artÃculos incluidos en este volumen fueron cuidadosamente revisados ​​y seleccionados de un total de 36 presentaciones. Los artÃculos de las actas se estructuran en cuatro grupos temáticos: Chatbot UX y percepciones de los usuarios, chatbots sociales y relacionales, aplicaciones de chatbot y chatbots para servicio al cliente. Los artÃculos proporcionan nuevos conocimientos a través de contribuciones empÃricas, teóricas o de diseño. Nota de contenido: Chatbot UX and User Perceptions -- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer -- Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction -- User Perception of Text-Based Chatbot Personality -- The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory -- Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces -- Social and Relational Chatbots -- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot -- "I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review -- Grätzelbot: Social Companion Technology for Community Building among University Freshmen -- Chatbot Applications -- Heuristic Evaluation of COVID-19 Chatbots -- Go to Chapter X to Explore Interactive Narrative on Smart Assistants -- Conversational Agents to Promote Children's Verbal Communication Skills -- Chatbots for CustomerService -- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services -- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers -- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
TÃtulo : Chatbot Research and Design : Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers / Tipo de documento: documento electrónico Autores: Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie Lai-Chong, ; Granmo, Ole-Christoffer, ; Luger, Ewa, ; Brandtzaeg, Petter Bae, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2020 Número de páginas: XII, 273 p. 52 ilustraciones, 22 ilustraciones en color. ISBN/ISSN/DL: 978-3-030-39540-7 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Procesamiento del lenguaje natural (Informática) Red de computadoras Ciencias de la Computación Programación de computadoras Programación lógica Compiladores (programas informáticos) Procesamiento del lenguaje natural (PNL) Redes de comunicación informática TeorÃa de la Computación Técnicas de programación Lógica en IA Compiladores e intérpretes Clasificación: 006.35 Resumen: Este libro constituye las actas arbitradas del Tercer Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2019, celebrado en Ãmsterdam, PaÃses Bajos, en noviembre de 2019. Los 18 artÃculos completos revisados ​​presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados entre 31 presentaciones. Los artÃculos se agrupan en las siguientes secciones temáticas: estudios de usuario y comunicación, experiencia y diseño del usuario, chatbots para colaboración, chatbots para servicio al cliente y chatbots en educación. Nota de contenido: Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication -- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot -- Privacy Concerns in Chatbot Interactions -- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice -- The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine -- Gender Bias in Chatbot Design -- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web -- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD -- Towards Chatbots to Support Bibliotherapy Preparation and Delivery -- CivicBots – Chatbots for Supporting Youth in Societal Participation -- Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots -- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context -- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues -- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives -- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation -- Chatbots for the Information Acquisition at Universities – A Student's View on the Application Area -- A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs -- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study. Tipo de medio : Computadora Summary : This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Chatbot Research and Design : Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers / [documento electrónico] / Følstad, Asbjørn, ; Araujo, Theo, ; Papadopoulos, Symeon, ; Law, Effie Lai-Chong, ; Granmo, Ole-Christoffer, ; Luger, Ewa, ; Brandtzaeg, Petter Bae, . - 1 ed. . - [s.l.] : Springer, 2020 . - XII, 273 p. 52 ilustraciones, 22 ilustraciones en color.
ISBN : 978-3-030-39540-7
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Procesamiento del lenguaje natural (Informática) Red de computadoras Ciencias de la Computación Programación de computadoras Programación lógica Compiladores (programas informáticos) Procesamiento del lenguaje natural (PNL) Redes de comunicación informática TeorÃa de la Computación Técnicas de programación Lógica en IA Compiladores e intérpretes Clasificación: 006.35 Resumen: Este libro constituye las actas arbitradas del Tercer Taller Internacional sobre Investigación y Diseño de Chatbots, CONVERSACIONES 2019, celebrado en Ãmsterdam, PaÃses Bajos, en noviembre de 2019. Los 18 artÃculos completos revisados ​​presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados entre 31 presentaciones. Los artÃculos se agrupan en las siguientes secciones temáticas: estudios de usuario y comunicación, experiencia y diseño del usuario, chatbots para colaboración, chatbots para servicio al cliente y chatbots en educación. Nota de contenido: Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication -- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot -- Privacy Concerns in Chatbot Interactions -- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice -- The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine -- Gender Bias in Chatbot Design -- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web -- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD -- Towards Chatbots to Support Bibliotherapy Preparation and Delivery -- CivicBots – Chatbots for Supporting Youth in Societal Participation -- Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots -- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context -- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues -- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives -- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation -- Chatbots for the Information Acquisition at Universities – A Student's View on the Application Area -- A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs -- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study. Tipo de medio : Computadora Summary : This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
