The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World / Campbell, Colin L.  

Público ISBD Ningún comentario para este registro. Título : The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World : Proceedings of the 2011 World Marketing Congress Tipo de documento: documento electrónico Autores: Campbell, Colin L., Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2017 Número de páginas: XXXIII, 953 p. 105 ilustraciones, 84 ilustraciones en color. ISBN/ISSN/DL: 978-3-319-50008-9 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Palabras clave: Comportamiento del consumidor  Telemercadeo  mercadeo por Internet  Relaciones con los clientes  Planificación estratégica  Liderazgo  Publicidad digital  Gestión de relaciones con el cliente  Estrategia empresarial y liderazgo Índice Dewey: 658.8342 Resumen: Este volumen incluye las actas completas del Congreso Mundial de Marketing 2011 celebrado en Reims, Francia, con el tema ¿El cliente NO siempre tiene la razón? Orientaciones de marketing en un mundo empresarial dinámico. El objetivo de la conferencia y los artículos adjuntos es el pensamiento y las prácticas de marketing en todo el mundo. Este volumen presenta artículos sobre diversos temas, incluida la gestión de marketing, la estrategia de marketing y el comportamiento del consumidor. Fundada en 1971, la Academia de Ciencias del Marketing es una organización internacional dedicada a promover exploraciones oportunas de fenómenos relacionados con la ciencia del marketing en la teoría, la investigación y la práctica. Entre sus servicios a los miembros y a la comunidad en general, la Academia ofrece conferencias, congresos y simposios que atraen a delegados de todo el mundo. Las presentaciones de estos eventos se publican en esta serie Proceedings, que ofrece un archivo completo de volúmenes que reflejan la evolución del campo. Los volúmenes ofrecen investigaciones y conocimientos de vanguardia, complementando las revistas emblemáticas de la Academia, el Journal of the Academy of Marketing Science (JAMS) y AMS Review. Los volúmenes son editados por destacados académicos y profesionales en una amplia gama de áreas temáticas de la ciencia del marketing. . Nota de contenido: Session Number: 1.1: Innovation in Marketing -- Session Number: 1.3: Advertising Impressions -- Session Number: 1.4: Cross-Cultural Research -- Session Number: 1.6: Farmers and Informal Marketing -- Session Number: 1.7: Issues in Wine Marketing -- Session Number: 1.8: Counterfeit Products, Crowd Behavior in Sport Events -- Session Number: 1.9: Brand Power and Issues in Sports Management -- Session Number: 2.15: Poster Presentations -- Session Number: 2.3: Consumer Behavior I -- Session Number: 2.4: Consumer Attitudes and Reactions -- Session Number: 2.5: New Frontiers in Emotions -- Session Number: 2.6: Fashion Decision Making and Purchasing Behavior -- Session Number: 2.7: Luxury and Arts -- Session Number: 2.8: Marketing and the Law -- Session Number: 2.9: Pricing Strategies in Retailing and Services -- Session Number: 3.3: Social Aspects of Advertising -- Session Number: 3.4: Global Branding and Consumption -- Session Number: 3.5: Entrepreneurship I -- Session Number: 3.6: Global Marketing I -- Session Number: 3.7: Market Learning and Competitive Advantage -- Session Number: 3.8: Branding Issues Related to Performance, Trust and Quality -- Session Number: 3.9: European Wine Marketing -- Session Number: 4.10: Mindful Consumers -- Session Number: 4.11: Psychology and Sport. Exploring Attitude and Relationships Between Consumer Groups -- Session Number: 4.2: Getting Quality Responses in Market Surveys -- Session Number: 4.3: Affect of Effect in Advertising -- Session Number: 4.4: Co-Creation and Cooperation -- Session Number: 4.5: Dealing with negative emotions -- Session Number: 4.6: Health Marketing -- Session Number: 4.7: Consumer Interest in CSR and Business Ethics -- Session Number: 4.8: Customer Experience -- Session Number: 4.9: Providing Customer Solutions -- Session Number: 5.11: Sponsorship and Sport -- Session Number: 5.2: Methodological Issues Related to Internet Surveys -- Session Number: 5.4: Co‐Creation and Involvement -- Session Number: 5.5: Entrepreneurship II -- Session Number: 5.6: Global Marketing II -- Session Number: 5.7: Consumer Vulnerability and Protection -- Session Number: 5.8: Importance of Branding -- Session Number: 5.9: Customer Experience -- Session Number: 6.10: Customer Reactions -- Session Number: 6.2: Social Responsibility -- Session Number: 6.3: Advertising Execution -- Session Number: 6.4: Consumer is Not Always Right? -- Session Number: 6.5: The Self and Emotion -- Session Number: 6.6: Creating Innovation -- Session Number: 6.7: Cultural Perspectives in Marketing Ethics -- Session Number: 6.8: Organizational Issues and Processes -- Session Number: 6.9: Front Line Employees -- Session Number: 7.1: You Can Show them the Risk. You Can't Tell them it's Risky. So Why Don't They Believe You? -- Session Number: 7.3: Customer Reactions -- Session Number: 7.4: Distribution and SCM -- Session Number: 7.5: Teaching and Innovation II -- Session Number: 7.6: Global Marketing III.-Session Number: 7.7: Marketing Research Tools & Techniques -- Session Number: 7.8: Relationship Marketing in Service Context -- Session 8.15: Poster Presentations -- Session Number: 8.3: Cognitive Influences -- Session Number: 8.4: E-­‐Shopping I -- Session Number: 8.5: Emerging Market Issues -- Session Number: 8.6: Strategy for Innovation -- Session Number: 8.7: Marketing Research Tools & Techniques -- Session Number: 8.8: Relationship Strategy 1 -- Session Number: 8.9: Service Failure & Recovery -- Session Number: 8.10: Rethinking Reputation Research -- Session Number: 9.1: Tweeting Birds: An Aviary Lifestyle Segmentation Strategy for Social Media -- Session Number: 9.10: New Technology for Business Education: The Moodle Way -- Session Number: 9.11: The Tourist Experience -- Session Number: 9.3: Account Management, Trust and Sustainability -- Session Number: 9.4: Selling with Electronic Media -- Session Number: 9.5: Job Involvement, Burnout and Deviance: Day in the Life of aSales Person -- Session Number: 9.7: Psychology in Service Marketing & Marketing Orientation -- Session Number: 9.8: Relationship Strategy 2 -- Session Number: 9.9: Service Failure & Switching Behaviors -- Session Number: 10.3: Consumer Differences -- Session Number: 10.4: Doctoral Colloquium -- Session Number: 10.5: Market Orientation: Antecedence and Consequences -- Session Number: 10.6: Influencing consumer decision making through online promotions and reviews -- Session Number: 10.7: Marketing and Finance -- Session Number: 10.8: Franchising, Internet and Loyalty -- Session Number: 10.9: Behavior change in Social Marketing -- Session Number: 11.1: Consumer Behavior VI -- Session Number: 11.2: Writing, Teaching and Using Case Studies in Marketing -- Session Number: 11.3: Organizational Learning, Pricing and Simulations -- Session Number: 11.4: New Media, New Customers? Understanding what Works -- Session Number: 11.5: Teaching and Innovation I -- Session Number: 11.6: Bank Marketing II -- Session Number: 11.7: Value, Alliance and Dynamics -- Session Number: 11.8: Retail Strategy -- Session Number: 11.9: Social Marketing and Harmful Behavior -- Session Number: 12.11: Tourism Marketing -- Session Number: 12.3: Becoming Green -- Session Number: 12.4: BRIC Markets I -- Session Number: 12.5: Understanding Social Marketing: Where are we now? -- Session Number: 12.6: Reaching Consumers in the 21st Century through Advertising and Social Media -- Session Number: 12.7: Pricing Behavior and CRM -- Session Number: 12.8: Retailing and Consumer Behavior. En línea: https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Link: https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World : Proceedings of the 2011 World Marketing Congress [documento electrónico] / Campbell, Colin L.,  . -  1 ed.  . - [s.l.] : Springer, 2017 . - XXXIII, 953 p. 105 ilustraciones, 84 ilustraciones en color. ISBN : 978-3-319-50008-9 Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Palabras clave: Comportamiento del consumidor  Telemercadeo  mercadeo por Internet  Relaciones con los clientes  Planificación estratégica  Liderazgo  Publicidad digital  Gestión de relaciones con el cliente  Estrategia empresarial y liderazgo Índice Dewey: 658.8342 Resumen: Este volumen incluye las actas completas del Congreso Mundial de Marketing 2011 celebrado en Reims, Francia, con el tema ¿El cliente NO siempre tiene la razón? Orientaciones de marketing en un mundo empresarial dinámico. El objetivo de la conferencia y los artículos adjuntos es el pensamiento y las prácticas de marketing en todo el mundo. Este volumen presenta artículos sobre diversos temas, incluida la gestión de marketing, la estrategia de marketing y el comportamiento del consumidor. Fundada en 1971, la Academia de Ciencias del Marketing es una organización internacional dedicada a promover exploraciones oportunas de fenómenos relacionados con la ciencia del marketing en la teoría, la investigación y la práctica. Entre sus servicios a los miembros y a la comunidad en general, la Academia ofrece conferencias, congresos y simposios que atraen a delegados de todo el mundo. Las presentaciones de estos eventos se publican en esta serie Proceedings, que ofrece un archivo completo de volúmenes que reflejan la evolución del campo. Los volúmenes ofrecen investigaciones y conocimientos de vanguardia, complementando las revistas emblemáticas de la Academia, el Journal of the Academy of Marketing Science (JAMS) y AMS Review. Los volúmenes son editados por destacados académicos y profesionales en una amplia gama de áreas temáticas de la ciencia del marketing. . Nota de contenido: Session Number: 1.1: Innovation in Marketing -- Session Number: 1.3: Advertising Impressions -- Session Number: 1.4: Cross-Cultural Research -- Session Number: 1.6: Farmers and Informal Marketing -- Session Number: 1.7: Issues in Wine Marketing -- Session Number: 1.8: Counterfeit Products, Crowd Behavior in Sport Events -- Session Number: 1.9: Brand Power and Issues in Sports Management -- Session Number: 2.15: Poster Presentations -- Session Number: 2.3: Consumer Behavior I -- Session Number: 2.4: Consumer Attitudes and Reactions -- Session Number: 2.5: New Frontiers in Emotions -- Session Number: 2.6: Fashion Decision Making and Purchasing Behavior -- Session Number: 2.7: Luxury and Arts -- Session Number: 2.8: Marketing and the Law -- Session Number: 2.9: Pricing Strategies in Retailing and Services -- Session Number: 3.3: Social Aspects of Advertising -- Session Number: 3.4: Global Branding and Consumption -- Session Number: 3.5: Entrepreneurship I -- Session Number: 3.6: Global Marketing I -- Session Number: 3.7: Market Learning and Competitive Advantage -- Session Number: 3.8: Branding Issues Related to Performance, Trust and Quality -- Session Number: 3.9: European Wine Marketing -- Session Number: 4.10: Mindful Consumers -- Session Number: 4.11: Psychology and Sport. Exploring Attitude and Relationships Between Consumer Groups -- Session Number: 4.2: Getting Quality Responses in Market Surveys -- Session Number: 4.3: Affect of Effect in Advertising -- Session Number: 4.4: Co-Creation and Cooperation -- Session Number: 4.5: Dealing with negative emotions -- Session Number: 4.6: Health Marketing -- Session Number: 4.7: Consumer Interest in CSR and Business Ethics -- Session Number: 4.8: Customer Experience -- Session Number: 4.9: Providing Customer Solutions -- Session Number: 5.11: Sponsorship and Sport -- Session Number: 5.2: Methodological Issues Related to Internet Surveys -- Session Number: 5.4: Co‐Creation and Involvement -- Session Number: 5.5: Entrepreneurship II -- Session Number: 5.6: Global Marketing II -- Session Number: 5.7: Consumer Vulnerability and Protection -- Session Number: 5.8: Importance of Branding -- Session Number: 5.9: Customer Experience -- Session Number: 6.10: Customer Reactions -- Session Number: 6.2: Social Responsibility -- Session Number: 6.3: Advertising Execution -- Session Number: 6.4: Consumer is Not Always Right? -- Session Number: 6.5: The Self and Emotion -- Session Number: 6.6: Creating Innovation -- Session Number: 6.7: Cultural Perspectives in Marketing Ethics -- Session Number: 6.8: Organizational Issues and Processes -- Session Number: 6.9: Front Line Employees -- Session Number: 7.1: You Can Show them the Risk. You Can't Tell them it's Risky. So Why Don't They Believe You? -- Session Number: 7.3: Customer Reactions -- Session Number: 7.4: Distribution and SCM -- Session Number: 7.5: Teaching and Innovation II -- Session Number: 7.6: Global Marketing III.-Session Number: 7.7: Marketing Research Tools & Techniques -- Session Number: 7.8: Relationship Marketing in Service Context -- Session 8.15: Poster Presentations -- Session Number: 8.3: Cognitive Influences -- Session Number: 8.4: E-­‐Shopping I -- Session Number: 8.5: Emerging Market Issues -- Session Number: 8.6: Strategy for Innovation -- Session Number: 8.7: Marketing Research Tools & Techniques -- Session Number: 8.8: Relationship Strategy 1 -- Session Number: 8.9: Service Failure & Recovery -- Session Number: 8.10: Rethinking Reputation Research -- Session Number: 9.1: Tweeting Birds: An Aviary Lifestyle Segmentation Strategy for Social Media -- Session Number: 9.10: New Technology for Business Education: The Moodle Way -- Session Number: 9.11: The Tourist Experience -- Session Number: 9.3: Account Management, Trust and Sustainability -- Session Number: 9.4: Selling with Electronic Media -- Session Number: 9.5: Job Involvement, Burnout and Deviance: Day in the Life of aSales Person -- Session Number: 9.7: Psychology in Service Marketing & Marketing Orientation -- Session Number: 9.8: Relationship Strategy 2 -- Session Number: 9.9: Service Failure & Switching Behaviors -- Session Number: 10.3: Consumer Differences -- Session Number: 10.4: Doctoral Colloquium -- Session Number: 10.5: Market Orientation: Antecedence and Consequences -- Session Number: 10.6: Influencing consumer decision making through online promotions and reviews -- Session Number: 10.7: Marketing and Finance -- Session Number: 10.8: Franchising, Internet and Loyalty -- Session Number: 10.9: Behavior change in Social Marketing -- Session Number: 11.1: Consumer Behavior VI -- Session Number: 11.2: Writing, Teaching and Using Case Studies in Marketing -- Session Number: 11.3: Organizational Learning, Pricing and Simulations -- Session Number: 11.4: New Media, New Customers? Understanding what Works -- Session Number: 11.5: Teaching and Innovation I -- Session Number: 11.6: Bank Marketing II -- Session Number: 11.7: Value, Alliance and Dynamics -- Session Number: 11.8: Retail Strategy -- Session Number: 11.9: Social Marketing and Harmful Behavior -- Session Number: 12.11: Tourism Marketing -- Session Number: 12.3: Becoming Green -- Session Number: 12.4: BRIC Markets I -- Session Number: 12.5: Understanding Social Marketing: Where are we now? -- Session Number: 12.6: Reaching Consumers in the 21st Century through Advertising and Social Media -- Session Number: 12.7: Pricing Behavior and CRM -- Session Number: 12.8: Retailing and Consumer Behavior. En línea: https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Link: https://biblioteca.umanizales.edu.co/ils/opac_css/index.php?lvl=notice_display&i

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