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Autor Kohtamäki, Marko |
Documentos disponibles escritos por este autor (3)
Crear una solicitud de compra Refinar búsquedaPractices and Tools for Servitization / Kohtamäki, Marko ; Baines, Tim ; Rabetino, Rodrigo ; Bigdeli, Ali Z.
TÃtulo : Practices and Tools for Servitization : Managing Service Transition Tipo de documento: documento electrónico Autores: Kohtamäki, Marko, ; Baines, Tim, ; Rabetino, Rodrigo, ; Bigdeli, Ali Z., Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2018 Número de páginas: XXVI, 429 p. 86 ilustraciones ISBN/ISSN/DL: 978-3-319-76517-4 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Innovaciones tecnológicas Gestión de la producción Gestión de Innovación y TecnologÃa Jefe de operaciones Clasificación: 658.4062 Resumen: Este libro editado pretende proporcionar conocimientos sobre herramientas y prácticas de servitización para facilitar la formulación e implementación de estrategias basadas en la servitización, la infusión de servicios y la transición de servicios de fabricación a nivel mundial. Incluyendo 22 contribuciones de relevancia práctica, este libro tiene como objetivo ayudar a los académicos y profesionales que buscan facilitar la servitización en las empresas a través de perspectivas originales y pensamiento avanzado en temas relacionados como modelos de negocios, cambio estratégico, prácticas, procesos, rutinas, creación de valor y apropiación. Empleando la teorÃa de la práctica como un marco útil, las contribuciones abarcan enfoques teóricos como sistemas de producto-servicio, ciencia de servicios, lógica dominante de servicios y co-creación, visiones basadas en recursos, organización industrial y teorÃa institucional. El libro presenta herramientas y marcos para permitir y apoyar la servitización y generar comprensión de la servitización como práctica. Nota de contenido: 1 Practices in servitization -- 2 Are you ready for servitization? A tool to measure servitization capacity -- 3 Measuring servitization -- 4 Business models in servitization -- 5 Value constellations in servitization -- 6 Business model innovation: a process model and toolset for servitizing industrial firms -- 7 Servitization through product Modularization in consumer goods manufacturing companies -- 8 Value-Scope-Price: design and pricing of advanced Service offerings based on customer value -- 9 Servitization Challenges Overcoming the challenges of servitization: Aligning responses to service strategy -- 10 Paradoxes in servitization -- 11 Implementing servitization strategies: Trajectories of capability development and offering of Basic and Advanced Services -- 12 Unboxing the key human competencies for successful servitization -- 13 BI-in-practice: A look at how BI enacts framing contests and affects the service transition path -- 14 Managing risks for Product-service systems (PSS) provision: Introducing a practical decision tool for Risk Management -- 15 Selling solutions by selling value -- The virtue of customizing solutions: A managerial framework -- 17 Servitization practices: A co-creation taxonomy -- 18 To servitize is to reposition: Utilizing a Porterian view to understand servitization and value systems -- 19 Enterprise imaging: Picturing the service value system -- 20 Ecosystems innovation for service development -- 21 Service supply chain design by using agent based simulation -- 22 Servitization in the public sector: A framework for energy service companies. Tipo de medio : Computadora Summary : This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Practices and Tools for Servitization : Managing Service Transition [documento electrónico] / Kohtamäki, Marko, ; Baines, Tim, ; Rabetino, Rodrigo, ; Bigdeli, Ali Z., . - 1 ed. . - [s.l.] : Springer, 2018 . - XXVI, 429 p. 86 ilustraciones.
ISBN : 978-3-319-76517-4
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Innovaciones tecnológicas Gestión de la producción Gestión de Innovación y TecnologÃa Jefe de operaciones Clasificación: 658.4062 Resumen: Este libro editado pretende proporcionar conocimientos sobre herramientas y prácticas de servitización para facilitar la formulación e implementación de estrategias basadas en la servitización, la infusión de servicios y la transición de servicios de fabricación a nivel mundial. Incluyendo 22 contribuciones de relevancia práctica, este libro tiene como objetivo ayudar a los académicos y profesionales que buscan facilitar la servitización en las empresas a través de perspectivas originales y pensamiento avanzado en temas relacionados como modelos de negocios, cambio estratégico, prácticas, procesos, rutinas, creación de valor y apropiación. Empleando la teorÃa de la práctica como un marco útil, las contribuciones abarcan enfoques teóricos como sistemas de producto-servicio, ciencia de servicios, lógica dominante de servicios y co-creación, visiones basadas en recursos, organización industrial y teorÃa institucional. El libro presenta herramientas y marcos para permitir y apoyar la servitización y generar comprensión de la servitización como práctica. Nota de contenido: 1 Practices in servitization -- 2 Are you ready for servitization? A tool to measure servitization capacity -- 3 Measuring servitization -- 4 Business models in servitization -- 5 Value constellations in servitization -- 6 Business model innovation: a process model and toolset for servitizing industrial firms -- 7 Servitization through product Modularization in consumer goods manufacturing companies -- 8 Value-Scope-Price: design and pricing of advanced Service offerings based on customer value -- 9 Servitization Challenges Overcoming the challenges of servitization: Aligning responses to service strategy -- 10 Paradoxes in servitization -- 11 Implementing servitization strategies: Trajectories of capability development and offering of Basic and Advanced Services -- 12 Unboxing the key human competencies for successful servitization -- 13 BI-in-practice: A look at how BI enacts framing contests and affects the service transition path -- 14 Managing risks for Product-service systems (PSS) provision: Introducing a practical decision tool for Risk Management -- 15 Selling solutions by selling value -- The virtue of customizing solutions: A managerial framework -- 17 Servitization practices: A co-creation taxonomy -- 18 To servitize is to reposition: Utilizing a Porterian view to understand servitization and value systems -- 19 Enterprise imaging: Picturing the service value system -- 20 Ecosystems innovation for service development -- 21 Service supply chain design by using agent based simulation -- 22 Servitization in the public sector: A framework for energy service companies. Tipo de medio : Computadora Summary : This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
TÃtulo : Real-time Strategy and Business Intelligence : Digitizing Practices and Systems Tipo de documento: documento electrónico Autores: Kohtamäki, Marko, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2017 Número de páginas: XIV, 227 p. 24 ilustraciones ISBN/ISSN/DL: 978-3-319-54846-3 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Planificación estratégica Liderazgo Servicios de información empresarial Investigación cuantitativa LogÃstica empresarial Estrategia empresarial y liderazgo Sistemas de Información Empresarial Análisis de datos y Big Data Gestión de la cadena de suministro Clasificación: 658.4012 Resumen: Este libro analiza y conceptualiza prácticas sobre estrategia en tiempo real, centrándose en la interacción entre estrategia e inteligencia empresarial. Combinando prácticas estratégicas y sistemas de inteligencia empresarial, los autores demuestran cómo se pueden desarrollar prácticas de gestión en la era de la digitalización. El libro, que también desarrolla el concepto de agilidad estratégica, ofrece perspectivas de una variedad de disciplinas que incluyen prácticas estratégicas y toma de decisiones, gestión de relaciones con los clientes, gestión de recursos humanos, inteligencia competitiva, gestión de redes de proveedores y sistemas de inteligencia empresarial. Al presentar marcos y directrices de gestión, Estrategia en tiempo real e inteligencia empresarial explora cómo mejorar la utilización de los sistemas de inteligencia empresarial en la toma de decisiones en tiempo real. Al proporcionar conocimientos prácticos y orientados al futuro respaldados por ejemplos y mejores prácticas, los autores presentan un marco teórico claramente conceptualizado. Nota de contenido: Chapter 1 Introduction: real-time strategy and business intelligence -- Chapter 2 Strategic agility – Integrating Business Intelligence with Strategy -- Chapter 3 Business intelligence – Capturing an elusive concept -- Chapter 4 How management control systems can facilitate a firm's strategic renewal and creation of financial intelligence -- Chapter 5 Competitive intelligence – A strategic process for external environment foreknowledge -- Chapter 6 Human Resource Intelligence – Enhancing the quality of decision making and improving business performance -- Chapter 7 Business Intelligence within the Customer Relationship Management Sphere -- Chapter 8 Making sense of strategic decision making -- Chapter 9 Project Management Intelligence – Mastering the Delivery of Life Cycle Solutions -- Chapter 10 Supply Chain Intelligence. Tipo de medio : Computadora Summary : This book discusses and conceptualizes practices on real-time strategy, focusing on the interplay between strategy and business intelligence. Combining strategic practices and business intelligence systems, the authors demonstrate how managerial practices can be developed in the age of digitization. Also developing the concept of strategic agility, the book provides perspectives from a range of disciplines including strategic practices and decision making, customer relationship management, human resource management, competitive intelligence, supplier network management and business intelligence systems. Presenting managerial frameworks and guidelines, Real-time Strategy and Business Intelligence explores how to improve utilization of business intelligence systems in real-time decision making. Providing practical and future-oriented insights backed by examples and best practices, the authors present a clearly conceptualized theoretical framework. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Real-time Strategy and Business Intelligence : Digitizing Practices and Systems [documento electrónico] / Kohtamäki, Marko, . - 1 ed. . - [s.l.] : Springer, 2017 . - XIV, 227 p. 24 ilustraciones.
ISBN : 978-3-319-54846-3
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Planificación estratégica Liderazgo Servicios de información empresarial Investigación cuantitativa LogÃstica empresarial Estrategia empresarial y liderazgo Sistemas de Información Empresarial Análisis de datos y Big Data Gestión de la cadena de suministro Clasificación: 658.4012 Resumen: Este libro analiza y conceptualiza prácticas sobre estrategia en tiempo real, centrándose en la interacción entre estrategia e inteligencia empresarial. Combinando prácticas estratégicas y sistemas de inteligencia empresarial, los autores demuestran cómo se pueden desarrollar prácticas de gestión en la era de la digitalización. El libro, que también desarrolla el concepto de agilidad estratégica, ofrece perspectivas de una variedad de disciplinas que incluyen prácticas estratégicas y toma de decisiones, gestión de relaciones con los clientes, gestión de recursos humanos, inteligencia competitiva, gestión de redes de proveedores y sistemas de inteligencia empresarial. Al presentar marcos y directrices de gestión, Estrategia en tiempo real e inteligencia empresarial explora cómo mejorar la utilización de los sistemas de inteligencia empresarial en la toma de decisiones en tiempo real. Al proporcionar conocimientos prácticos y orientados al futuro respaldados por ejemplos y mejores prácticas, los autores presentan un marco teórico claramente conceptualizado. Nota de contenido: Chapter 1 Introduction: real-time strategy and business intelligence -- Chapter 2 Strategic agility – Integrating Business Intelligence with Strategy -- Chapter 3 Business intelligence – Capturing an elusive concept -- Chapter 4 How management control systems can facilitate a firm's strategic renewal and creation of financial intelligence -- Chapter 5 Competitive intelligence – A strategic process for external environment foreknowledge -- Chapter 6 Human Resource Intelligence – Enhancing the quality of decision making and improving business performance -- Chapter 7 Business Intelligence within the Customer Relationship Management Sphere -- Chapter 8 Making sense of strategic decision making -- Chapter 9 Project Management Intelligence – Mastering the Delivery of Life Cycle Solutions -- Chapter 10 Supply Chain Intelligence. Tipo de medio : Computadora Summary : This book discusses and conceptualizes practices on real-time strategy, focusing on the interplay between strategy and business intelligence. Combining strategic practices and business intelligence systems, the authors demonstrate how managerial practices can be developed in the age of digitization. Also developing the concept of strategic agility, the book provides perspectives from a range of disciplines including strategic practices and decision making, customer relationship management, human resource management, competitive intelligence, supplier network management and business intelligence systems. Presenting managerial frameworks and guidelines, Real-time Strategy and Business Intelligence explores how to improve utilization of business intelligence systems in real-time decision making. Providing practical and future-oriented insights backed by examples and best practices, the authors present a clearly conceptualized theoretical framework. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
TÃtulo : The Palgrave Handbook of Servitization Tipo de documento: documento electrónico Autores: Kohtamäki, Marko, ; Baines, Tim, ; Rabetino, Rodrigo, ; Bigdeli, Ali Ziaee, ; Kowalkowski, Christian, ; Oliva, Rogelio, ; Parida, Vinit, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2021 Número de páginas: XXXV, 540 p. 52 ilustraciones, 18 ilustraciones en color. ISBN/ISSN/DL: 978-3-030-75771-7 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Gestión Innovaciones tecnológicas Gestión de Innovación y TecnologÃa Clasificación: 658 Gerencia General Resumen: Los fabricantes han cambiado su enfoque de productos a soluciones inteligentes en busca de mayores retornos y oportunidades de crecimiento adicionales. Este cambio, descrito como servitización, o últimamente servitización digital, no es un proceso sencillo. Los estudios académicos han revelado que sus problemas son complejos, problemáticos, contingentes e incluso paradójicos, e involucran múltiples capas organizacionales, como operaciones, estratégicas, relacionales e incluso ecosistémicas. Estudios bibliográficos recientes han pedido teorÃas mejoradas sobre la servitización e incluso narrativas alternativas. En este manual, los capÃtulos adoptan diferentes perspectivas hacia la servitización, la servitización digital o los sistemas Producto-Servicio-Software, presentando y debatiendo conceptos como transformación organizacional, gestión del cambio, gestión estratégica, modelos de negocio, innovación y operaciones de producto-servicio. El manual brinda la oportunidad de desarrollar bases teóricas mejoradas para la servitización y, por lo tanto, elaborar y desarrollar aún más el campo. Este volumen será de gran interés para la comunidad de servitización, incluidos los académicos, Ph.D. y estudiantes de máster, pero también directivos de empresas, desarrolladores y consultores que facilitan los esfuerzos de servitización de las empresas. Nota de contenido: Chapter 1: Theoretical landscape in servitization -- Part 1: Strategic approaches in servitization -- Chapter 2: Digital servitization: How manufacturing firms can enhance resource integration and drive ecosystem transformation -- Chapter 3: Typologies of Manufacturer Identities in the Age of Smart Solutions -- Chapter 4: PSS business models: A structured typology -- Chapter 5: Product-Service Systems in the Digital Era: Deconstructing Servitization Business Model Typologies -- Chapter 6: Digital Business Model Innovation for Product-Service Systems -- Chapter 7: Business models for digital service infusion using AI and big data -- Chapter 8: Towards Servitization - A Taxonomy of Industrial Product-Service Systems for small- and medium-sized manufacturers -- Chapter 9: Further semiotic perspectives on the outcome-based vs performance-based semantic dispute -- Chapter 10: The Features of Performance Measurement Systems in Value-BasedSelling -- Chapter 11: Exploring dynamic capabilities to facilitate a smoother transition from servitization to digital servitization: a theoretical framework -- Chapter 12: Dynamic capabilities as enablers of digital servitization in innovation ecosystems: An evolutionary perspective -- Chapter 13: Reviewing service types from a Transaction Cost Economics perspective -- Chapter 14: The role of financialization when moving up the service ladder -- Part 2: Servitization process -- Chapter 15: Viewing servitization through a practice-theoretical lens -- Chapter 16: Microfoundations of servitization: An individual-level perspective -- Chapter 17: Revitalizing alignment theory for digital servitization transition -- Chapter 18: Managerial heuristics in servitization journey -- Chapter 19: Narrative network as a method to understand the evolution of smart solutions -- Chapter 20: A Conceptual Guideline to Support Servitization Strategy Through Individual Actions -- Chapter 21: Employee reactions to servitization as an organizational transformation -- Part 3: Co-creating value in servitization -- Chapter 22: Salesforce transformation to solution selling -- Chapter 23: Digital servitization: Strategies for handling customization and customer interaction -- Chapter 24: Relational transformation for digital servitization -- Chapter 25: Service-Dominant Logic - A missing link in servitization research? -- Chapter 26: Value co-creation in digitally-enabled product service systems -- Chapter 27: Manufacturers' service innovation efforts: From customer projects to business models and beyond -- Chapter 28: Configurational servitization approach: A necessary alignment of service strategies, digital capabilities and customer resources -- Part 4: Managing product-service operations -- Chapter 29: Digital servitization and modularity: Responding to requirements in use -- Chapter 30: Service integration: Supply chain integration in servitization -- Chapter 31: Network structures in service provision -- Chapter 32: Organizational structures in servitization: Should product and service businesses be separated or integrated? -- Chapter 33: Coordinating and Aligning a Service Partner Network for Servitization: A Motivation-Opportunity-Ability (MOA) Perspective. Tipo de medio : Computadora Summary : Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company's servitization efforts. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] The Palgrave Handbook of Servitization [documento electrónico] / Kohtamäki, Marko, ; Baines, Tim, ; Rabetino, Rodrigo, ; Bigdeli, Ali Ziaee, ; Kowalkowski, Christian, ; Oliva, Rogelio, ; Parida, Vinit, . - 1 ed. . - [s.l.] : Springer, 2021 . - XXXV, 540 p. 52 ilustraciones, 18 ilustraciones en color.
ISBN : 978-3-030-75771-7
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Gestión Innovaciones tecnológicas Gestión de Innovación y TecnologÃa Clasificación: 658 Gerencia General Resumen: Los fabricantes han cambiado su enfoque de productos a soluciones inteligentes en busca de mayores retornos y oportunidades de crecimiento adicionales. Este cambio, descrito como servitización, o últimamente servitización digital, no es un proceso sencillo. Los estudios académicos han revelado que sus problemas son complejos, problemáticos, contingentes e incluso paradójicos, e involucran múltiples capas organizacionales, como operaciones, estratégicas, relacionales e incluso ecosistémicas. Estudios bibliográficos recientes han pedido teorÃas mejoradas sobre la servitización e incluso narrativas alternativas. En este manual, los capÃtulos adoptan diferentes perspectivas hacia la servitización, la servitización digital o los sistemas Producto-Servicio-Software, presentando y debatiendo conceptos como transformación organizacional, gestión del cambio, gestión estratégica, modelos de negocio, innovación y operaciones de producto-servicio. El manual brinda la oportunidad de desarrollar bases teóricas mejoradas para la servitización y, por lo tanto, elaborar y desarrollar aún más el campo. Este volumen será de gran interés para la comunidad de servitización, incluidos los académicos, Ph.D. y estudiantes de máster, pero también directivos de empresas, desarrolladores y consultores que facilitan los esfuerzos de servitización de las empresas. Nota de contenido: Chapter 1: Theoretical landscape in servitization -- Part 1: Strategic approaches in servitization -- Chapter 2: Digital servitization: How manufacturing firms can enhance resource integration and drive ecosystem transformation -- Chapter 3: Typologies of Manufacturer Identities in the Age of Smart Solutions -- Chapter 4: PSS business models: A structured typology -- Chapter 5: Product-Service Systems in the Digital Era: Deconstructing Servitization Business Model Typologies -- Chapter 6: Digital Business Model Innovation for Product-Service Systems -- Chapter 7: Business models for digital service infusion using AI and big data -- Chapter 8: Towards Servitization - A Taxonomy of Industrial Product-Service Systems for small- and medium-sized manufacturers -- Chapter 9: Further semiotic perspectives on the outcome-based vs performance-based semantic dispute -- Chapter 10: The Features of Performance Measurement Systems in Value-BasedSelling -- Chapter 11: Exploring dynamic capabilities to facilitate a smoother transition from servitization to digital servitization: a theoretical framework -- Chapter 12: Dynamic capabilities as enablers of digital servitization in innovation ecosystems: An evolutionary perspective -- Chapter 13: Reviewing service types from a Transaction Cost Economics perspective -- Chapter 14: The role of financialization when moving up the service ladder -- Part 2: Servitization process -- Chapter 15: Viewing servitization through a practice-theoretical lens -- Chapter 16: Microfoundations of servitization: An individual-level perspective -- Chapter 17: Revitalizing alignment theory for digital servitization transition -- Chapter 18: Managerial heuristics in servitization journey -- Chapter 19: Narrative network as a method to understand the evolution of smart solutions -- Chapter 20: A Conceptual Guideline to Support Servitization Strategy Through Individual Actions -- Chapter 21: Employee reactions to servitization as an organizational transformation -- Part 3: Co-creating value in servitization -- Chapter 22: Salesforce transformation to solution selling -- Chapter 23: Digital servitization: Strategies for handling customization and customer interaction -- Chapter 24: Relational transformation for digital servitization -- Chapter 25: Service-Dominant Logic - A missing link in servitization research? -- Chapter 26: Value co-creation in digitally-enabled product service systems -- Chapter 27: Manufacturers' service innovation efforts: From customer projects to business models and beyond -- Chapter 28: Configurational servitization approach: A necessary alignment of service strategies, digital capabilities and customer resources -- Part 4: Managing product-service operations -- Chapter 29: Digital servitization and modularity: Responding to requirements in use -- Chapter 30: Service integration: Supply chain integration in servitization -- Chapter 31: Network structures in service provision -- Chapter 32: Organizational structures in servitization: Should product and service businesses be separated or integrated? -- Chapter 33: Coordinating and Aligning a Service Partner Network for Servitization: A Motivation-Opportunity-Ability (MOA) Perspective. Tipo de medio : Computadora Summary : Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company's servitization efforts. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
