Emotional Labor And Crisis Response / Mastracci, Sharon H.  

Público ISBD Ningún comentario para este título. Título : Emotional Labor And Crisis Response : working on the razor's edge Tipo de documento: documento electrónico Autores: Mastracci, Sharon H. ; Guy, Mary E. ; Newman, Meredith A. (1949-) Editorial: Taylor & Francis Group Fecha de publicación: 2014 Número de páginas: xvii, 173 p. : Il.: ill. Palabras clave:   Public service employment  Psychological aspects.  United States  Crisis management  United States. Clasificación: 363.34068/1 Nota de contenido: bla Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. Enlace de acceso : https://elibro-net.biblioproxy.umanizales.edu.co/es/lc/umanizales/titulos/142060 Emotional Labor And Crisis Response : working on the razor's edge [documento electrónico] / Mastracci, Sharon H. ; Guy, Mary E. ; Newman, Meredith A. (1949-) . - Taylor & Francis Group, 2014 . - xvii, 173 p. : : ill. Palabras clave:   Public service employment  Psychological aspects.  United States  Crisis management  United States. Clasificación: 363.34068/1 Nota de contenido: bla Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. Enlace de acceso : https://elibro-net.biblioproxy.umanizales.edu.co/es/lc/umanizales/titulos/142060

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