| TÃtulo : |
10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings |
| Tipo de documento: |
documento electrónico |
| Autores: |
Nóvoa, Henriqueta, ; Drăgoicea, Monica, ; Kühl, Niklas, |
| Mención de edición: |
1 ed. |
| Editorial: |
[s.l.] : Springer |
| Fecha de publicación: |
2020 |
| Número de páginas: |
XI, 400 p. 74 ilustraciones, 42 ilustraciones en color. |
| ISBN/ISSN/DL: |
978-3-030-38724-2 |
| Nota general: |
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. |
| Idioma : |
Inglés (eng) |
| Palabras clave: |
Software de la aplicacion TecnologÃa de la información Investigación cuantitativa Interfaces de usuario (sistemas informáticos) La interacción persona-ordenador Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Interfaces de usuario e interacción persona-computadora |
| Clasificación: |
005.3 Ciencia de los computadores (Programas) |
| Resumen: |
Este libro constituye las actas de la 10ª Conferencia Internacional sobre la Exploración de la Ciencia de los Servicios, IESS 2020, celebrada en Oporto, Portugal, en febrero de 2020. Los 28 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados de 42 presentaciones. El libro incluye artÃculos que amplÃan la visión sobre diferentes conceptos relacionados con el desarrollo del dominio de estudio de la Ciencia de los Servicios, aplicándolos a marcos, tecnologÃas avanzadas y herramientas para el diseño de nuevos sistemas de servicios habilitados digitalmente. Este libro está estructurado en seis partes, basadas en los seis temas principales de la conferencia, como sigue: Experiencia del Cliente, Análisis de Datos en el Servicio, TecnologÃas Emergentes de Servicios, Diseño e Innovación de Servicios, Ecosistemas de Servicios y Gestión de Servicios. |
| Nota de contenido: |
Customer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial IntelligenceTheory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services. |
| Tipo de medio : |
Computadora |
| Summary : |
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. |
| Enlace de acceso : |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings [documento electrónico] / Nóvoa, Henriqueta, ; Drăgoicea, Monica, ; Kühl, Niklas, . - 1 ed. . - [s.l.] : Springer, 2020 . - XI, 400 p. 74 ilustraciones, 42 ilustraciones en color. ISBN : 978-3-030-38724-2 Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés ( eng)
| Palabras clave: |
Software de la aplicacion TecnologÃa de la información Investigación cuantitativa Interfaces de usuario (sistemas informáticos) La interacción persona-ordenador Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Interfaces de usuario e interacción persona-computadora |
| Clasificación: |
005.3 Ciencia de los computadores (Programas) |
| Resumen: |
Este libro constituye las actas de la 10ª Conferencia Internacional sobre la Exploración de la Ciencia de los Servicios, IESS 2020, celebrada en Oporto, Portugal, en febrero de 2020. Los 28 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados de 42 presentaciones. El libro incluye artÃculos que amplÃan la visión sobre diferentes conceptos relacionados con el desarrollo del dominio de estudio de la Ciencia de los Servicios, aplicándolos a marcos, tecnologÃas avanzadas y herramientas para el diseño de nuevos sistemas de servicios habilitados digitalmente. Este libro está estructurado en seis partes, basadas en los seis temas principales de la conferencia, como sigue: Experiencia del Cliente, Análisis de Datos en el Servicio, TecnologÃas Emergentes de Servicios, Diseño e Innovación de Servicios, Ecosistemas de Servicios y Gestión de Servicios. |
| Nota de contenido: |
Customer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial IntelligenceTheory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services. |
| Tipo de medio : |
Computadora |
| Summary : |
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. |
| Enlace de acceso : |
https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] |
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