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Autor Drăgoicea, Monica |
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TÃtulo : 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings Tipo de documento: documento electrónico Autores: Nóvoa, Henriqueta, ; Drăgoicea, Monica, ; Kühl, Niklas, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2020 Número de páginas: XI, 400 p. 74 ilustraciones, 42 ilustraciones en color. ISBN/ISSN/DL: 978-3-030-38724-2 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Software de la aplicacion TecnologÃa de la información Investigación cuantitativa Interfaces de usuario (sistemas informáticos) La interacción persona-ordenador Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Interfaces de usuario e interacción persona-computadora Clasificación: 005.3 Ciencia de los computadores (Programas) Resumen: Este libro constituye las actas de la 10ª Conferencia Internacional sobre la Exploración de la Ciencia de los Servicios, IESS 2020, celebrada en Oporto, Portugal, en febrero de 2020. Los 28 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados de 42 presentaciones. El libro incluye artÃculos que amplÃan la visión sobre diferentes conceptos relacionados con el desarrollo del dominio de estudio de la Ciencia de los Servicios, aplicándolos a marcos, tecnologÃas avanzadas y herramientas para el diseño de nuevos sistemas de servicios habilitados digitalmente. Este libro está estructurado en seis partes, basadas en los seis temas principales de la conferencia, como sigue: Experiencia del Cliente, Análisis de Datos en el Servicio, TecnologÃas Emergentes de Servicios, Diseño e Innovación de Servicios, Ecosistemas de Servicios y Gestión de Servicios. Nota de contenido: Customer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial IntelligenceTheory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings [documento electrónico] / Nóvoa, Henriqueta, ; Drăgoicea, Monica, ; Kühl, Niklas, . - 1 ed. . - [s.l.] : Springer, 2020 . - XI, 400 p. 74 ilustraciones, 42 ilustraciones en color.
ISBN : 978-3-030-38724-2
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Software de la aplicacion TecnologÃa de la información Investigación cuantitativa Interfaces de usuario (sistemas informáticos) La interacción persona-ordenador Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Interfaces de usuario e interacción persona-computadora Clasificación: 005.3 Ciencia de los computadores (Programas) Resumen: Este libro constituye las actas de la 10ª Conferencia Internacional sobre la Exploración de la Ciencia de los Servicios, IESS 2020, celebrada en Oporto, Portugal, en febrero de 2020. Los 28 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados de 42 presentaciones. El libro incluye artÃculos que amplÃan la visión sobre diferentes conceptos relacionados con el desarrollo del dominio de estudio de la Ciencia de los Servicios, aplicándolos a marcos, tecnologÃas avanzadas y herramientas para el diseño de nuevos sistemas de servicios habilitados digitalmente. Este libro está estructurado en seis partes, basadas en los seis temas principales de la conferencia, como sigue: Experiencia del Cliente, Análisis de Datos en el Servicio, TecnologÃas Emergentes de Servicios, Diseño e Innovación de Servicios, Ecosistemas de Servicios y Gestión de Servicios. Nota de contenido: Customer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial IntelligenceTheory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
TÃtulo : Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings Tipo de documento: documento electrónico Autores: Za, Stefano, ; Drăgoicea, Monica, ; Cavallari, Maurizio, Mención de edición: 1 ed. Editorial: [s.l.] : Springer Fecha de publicación: 2017 Número de páginas: XVII, 432 p. 104 ilustraciones ISBN/ISSN/DL: 978-3-319-56925-3 Nota general: Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos. Idioma : Inglés (eng) Palabras clave: Software de la aplicacion TecnologÃa de la información IngenierÃa de software Investigación cuantitativa Sistemas de almacenamiento y recuperación de información. Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Almacenamiento y recuperación de información Clasificación: 005.3 Ciencia de los computadores (Programas) Resumen: Este libro constituye las actas de la 8.ª Conferencia Internacional sobre Exploración de la Ciencia de los Servicios, IESS 2017, celebrada en Roma, Italia, en mayo de 2017. Los 33 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados entre 48 presentaciones. IESS 2017 cubrió las principales áreas de investigación y desarrollo relacionadas con los fundamentos de la ciencia de servicios, ingenierÃa y gestión de servicios, innovación de servicios, orientación de procesos de servicios, aplicaciones en sectores de servicios y soporte de TIC para servicios. Los artÃculos presentados se organizaron en secciones temáticas denominadas: contribuciones teóricas: análisis de literatura y modelos conceptuales; análisis y diseño de sistemas de servicios; estudios de casos y prácticas de organizaciones de servicios; y sostenibilidad: ecosistemas de servicios, control ambiental y transporte. Nota de contenido: Theoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction fromInner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...] Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings [documento electrónico] / Za, Stefano, ; Drăgoicea, Monica, ; Cavallari, Maurizio, . - 1 ed. . - [s.l.] : Springer, 2017 . - XVII, 432 p. 104 ilustraciones.
ISBN : 978-3-319-56925-3
Libro disponible en la plataforma SpringerLink. Descarga y lectura en formatos PDF, HTML y ePub. Descarga completa o por capítulos.
Idioma : Inglés (eng)
Palabras clave: Software de la aplicacion TecnologÃa de la información IngenierÃa de software Investigación cuantitativa Sistemas de almacenamiento y recuperación de información. Aplicaciones informáticas y de sistemas de información Infraestructura de TI empresarial Aplicación Informática en Tratamiento de Datos Administrativos Análisis de datos y Big Data Almacenamiento y recuperación de información Clasificación: 005.3 Ciencia de los computadores (Programas) Resumen: Este libro constituye las actas de la 8.ª Conferencia Internacional sobre Exploración de la Ciencia de los Servicios, IESS 2017, celebrada en Roma, Italia, en mayo de 2017. Los 33 artÃculos presentados en este volumen fueron cuidadosamente revisados ​​y seleccionados entre 48 presentaciones. IESS 2017 cubrió las principales áreas de investigación y desarrollo relacionadas con los fundamentos de la ciencia de servicios, ingenierÃa y gestión de servicios, innovación de servicios, orientación de procesos de servicios, aplicaciones en sectores de servicios y soporte de TIC para servicios. Los artÃculos presentados se organizaron en secciones temáticas denominadas: contribuciones teóricas: análisis de literatura y modelos conceptuales; análisis y diseño de sistemas de servicios; estudios de casos y prácticas de organizaciones de servicios; y sostenibilidad: ecosistemas de servicios, control ambiental y transporte. Nota de contenido: Theoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction fromInner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps. Tipo de medio : Computadora Summary : This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation. Enlace de acceso : https://link-springer-com.biblioproxy.umanizales.edu.co/referencework/10.1007/97 [...]
